HTML clipboardDear Than Mai
Thank you for your email.
We had a great time at Cambodia and Vietnam. We really enjoyed!
Concerning pick up at Sofitel Plaza Saigon Hotel, we waited at hotel lobby
until 04.45pm, and then we took a taxi to airport.
We had to check out at hotel around 02.00pm, but we stayed at the hotel
lobby waiting for our arranged transport to airport. We were disappointed
because nobody got in touch with us to let us know that wouldn’t be possible to
pick us up. Please advise your car driver that next time he as to confirm with
the “concierge”, as we had to leave our room available from 2.00pm (check out
time for Sofitel Hotel).
Is it possible to get our money back from this service?
Thank you for your concern