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Terms for using our services

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Terms for using our services

 

Dear our distinguished Clients,

It is our great pleasure working with you. We hope the following information would be helpful for our future cooperation.

Booking Process

We do not have a state-of-the-art online booking system partly due to technological weakness, but the key reason is we like to meet your needs in person. You'll almost always contact to the same tour operator to the end of your trip. That person will take time to deeply understand your requirement and try his/her best to bring you an unforgettable holiday with interesting experience.

1- Upon receipt your requirement, Vietnam travel service. will check and inform you the availability and price for the certain service. No service can be confirmed until Vietnam travel service. receives your written confirmation by email or fax, along with your payment information.

2- In order to tailor programs and offer best things for your trip to Vietnam, all our service suppliers require warranty. That is the reason why you have to pay minimum 20% of the land price for tours service (US$ 50 of which is non-refundable) and the deposit must be done at least 30 days before departure of the tour. For other services like visa, hotel or tickets reservation, the deposit (vary in each booking) should be paid as early as possible to secure the best availability.

3- Upon receipt of your deposit, we will send you a voucher (See sample of voucher) via fax or email to confirm and ensure that you are in the heart of our services.

4- Final payment of the service cost must be done 24 hours before departure of the tour or pay on your arrival in Vietnam, otherwise we may automatically consider the service be cancelled by the client.

Responsibility
We always try our best to supply perfect services for all customers (See services in our tours). However, in the case of force majures beyond our control, for example any loss, damage, injury, illness, weather, accident, delay, changes in schedule, changes in means of transport, hotel overbooking, or other inconveniences caused directly or indirectly due to any events, we will make the efforts to find satisfactory alternatives and minimize inconvenience, but shall not be liable for any losses incurred. If such alterations involve additional cost, this must be borne by you.
In the event we cancel a trip, for any reason, we will contact you immediately and offer you the alternatives or all money for services described in the reserved itinerary will be refunded in full. However, if you agree to such refunds, the fee for money transfer must be borne by you. Such alternatives require a close cooperation and harmony between both you and
Vietnam travel service. Please send an email to our manager or tour operators to discuss, we are happy to listen and do all our best to give you the fairest things possible.

Payment
Payment can be made in cash, by credit card or combination (See payment methods). Except for cash payment, all bank service charge of the transfer must be paid by the client. Our bank account details are:

Account name: Cong ty TNHH Du lich Tuan Linh (Vietnam travel service.)

Account address: 319, A4 Quynh Mai, Hai Ba Trung District, Hanoi, Vietnam

VND account number: 11120422086010

USD account number: 11120422086029

Bank name: Vietnam Technological and Commercial Join Stock Bank (Techcombank)

Bank website: http://www.techcombank.com.vn

Bank SWIFT code: VTCBVNVXXXX

Cancellation Fees

Except for tour service (since arranging a tour involves many activities), in any case of cancellation, service charge is not applied to you by Vietnam travel service. as we are committed to provide best services and sufficiency to clients, but if hotels or service suppliers charge for the cancellation, you will have to pay for all the fees. Service charge as mentioned is various depending on type of the service, time of year and the cancellation policy of our partners and will be settled directly to the suppliers or via us by clients. Cancellation should be made as soon as possible in writing via email, fax. The date on which the cancellation notice is received by us will determine the applicable cancellation fee.

Tours charges

-         Cancel 60 days prior to arrival - No charge

-         Cancel 59 days to 15 days prior to arrival - 10% charge of full tour cost.

-         Cancel 14 days to 07 days prior to arrival - 20% charge of full tour cost.

-         Cancel 06 days to 48 hours prior to arrival - 30% charge of full tour cost.

-         Cancel less than 48 hours or no show - 100% charge of full tour cost.

Charges for other services

Since we provide lots of services and nature of each booking is different so we can not apply a fixed policy for all. Please ask us for detail Cancellation and Refund Policy in your particular case before using our services.

Note: It also depends on the different cancellation policies of suppliers (hotels, carriers and other contractors) to determine the amount of refund.

Insurance
Insurance is not included in the tour cost. We require you to take out travel insurance and any other necessary insurances including cancellation fees, medical and curtailment expenses, loss of luggage, early departure from tour due to death or illness etc. This adequate information is very important to meet your needs, and will assume that you will have done so before your arrival in Vietnam.

Entry requirements

It is the responsibility of each tour participant to obtain, comply and carry a valid passport, visa(s), health equipment and any other documents required by applicable government regulations. We can not be held liable for any illness, delays or costs resulting from your failure to meet these requirements. Please make sure that your passport is valid from the day you arrive in Vietnam.  You are also strongly advised to use visa service in our company.

Privacy policy

Personal information about you such as name, address, phone number, or email address is subject to our privacy policy. We are committed to protecting the privacy and security of any personally identifiable information you provide us.  Your personal information will not be released unless the law permits it or your permission is granted.

Links
Vietnam travel service. is not responsible for use of links operated by parties in our website. We provide you links for a merely aim to widen your knowledge as well as be convenient for you to search information. However, we do not control the contents of those links and have no responsibility for their contents or your uses of them. Any linked website on our website does not imply approval of the links by us. Vietnam travel service. does not accept any liability in connection with any such website.

Claims
All dispute, claims and litigation regarding the services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claims or litigation shall be finally settled by arbitration of the Vietnam International Arbitration (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing 30 days after the end of the Services.

OTHER TERMS FOR USING OUR SERVICES:
Information about us
Payment services in Vietnam
Business License
Reliable Vietnam tour operator
Tax Code
Member of VCCI
Member of HNAT
Tourism training course
EXPRO 83 - Tourism training
CBI and travel agencies in Hanoi
CBI support to exporters
Quality commitment
ISO 9001:2008
Sustainable tourism
Why booking with us
Problem on tour and solution
Services in our tours
More benefit with our tour service
Terms for using our services
Sample of Voucher
Sample of Authorization letter
Vietnam travel FAQs
Find our office in Hanoi
License of Intellectual Property Right
Vietnam lunar calendar, holiday, working days
Representative in Sapa and Northwest
Representative in Hoi An and Central area
Representative in Ho Chi Minh City and Mekong Delta
Vietnam hotel information for travelers World-wide
Vietnam travel information for travelers World-wide

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